FAQs
Do your earpads come in pairs?
All our earpads are sold as a pair.
What materials are your ear pads made from?
All our earpads are made with premium PU(Vegan) leather,Australian sheepskin and Memory Foam. Our Earpads have additional dual layer cooling gel, as well as a breathable sports fabric exterior.
Why are ULT earpads more firm than my stock earpads?
Our earpads are made thicker and more durable than OEM earpads. They can take 2-3 weeks of use to break in.
Do you have compatible earpads for my headphones?
To view the full list of supported headphone models, please visit: Models List
How long is the warranty?
We offer a one-year warranty from the date of purchase. You can see details about our warranty at: Warranty Information
How can I clean my earpads?
Our earpads are not washable, but you can clean them regularly. You can use:
- Wipes or baby wipes (any brand like). Wipes are effective at removing light smells and stains while keeping the earpad color intact.
- Simple cleaning cloths (like those used for cleaning sunglasses) to wipe the earpads after using the disinfecting wipe.
Please avoid using regular alcohol wipes, as they can cause the earpad leather color to fade.
What is the lifespan of your earpads?
Our earpads are designed to last at least 2 years with normal use. However, their lifespan can be shortened with heavy sweating, as the salt in sweat breaks down the material faster. The leather is also sensitive to heat, humidity, and light.
Can I get replacement earphone cushions for free?
If you have purchased replacement ear pads on ultearpads.com, you can contact us to receive free replacement ear pads of the same price as long as your order is at least 3 months old.You will need to provide your previous order number and payee information.